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At Mercedes-Benz of Midlothian, we make it simple and convenient to keep your vehicle performing at its best.
Book Online: Use our web scheduler below to choose a date and time that works for you.
If you don’t see a day and time that works for you, just dial (804) 607-7529 to schedule an appointment over the phone.
If you need to schedule a loaner or recall appointment or have any questions, please contact our Customer Assistance Center at [email protected] or (804) 419-9633.
I will NEVER go to this dealer again. Please do not waster your time and money. Bought a A220 and I have had problems ever since I bought it. The dealer didn’t want to make it right and I’m constantly spending money to get it fixed. About to file a complaint with the BBB.
Just picked up my first Mercedes Benz from non other than the Bow tie guy Seamus McNally at Mercedes Benz of midlothian. From first contact over text to the pop of the confetti cannon this was truly a great experience! Go ask for Seamus the bow tie guy for the best experience hands down!!
Thank you to Seamus McNally, the Bowtie Guy, for the exceptional service! He made what can sometimes be a stressful process into a positive experience. His knowledge, professionalism, and genuine commitment to customer satisfaction really stood out. I love my new car! I appreciate all of his help and his welcoming me into the Mercedes-Benz family!
Top shelf customer service from Seamus and Martin. Had exactly the car I wanted, BRG Mini Cooper Clubman. Very helpful and thorough. Patiently answered all my questions and went through features on the car.
In all my years of purchasing vehicles this was my most pleasant experience. Everyone was extremely kind and helpful.
They were knowledgeable, not pushy, confident with their products and easy to understand/deal with.
Seamus at Mercedes-Benz of Midlothian was an absolute delight. He took the time to help my mom find the perfect car for her comfort, accessibility needs, and budget. It is rare to find someone who cares so genuinely and stays with his clients through every step of the process—and well beyond the sale. We could not be more grateful!
Man, I never had such good service in my whole life. Until I went there !!!
I had a very good experience purchasing my Mercedes with Seamus. He was knowledgeable, helpful, and patient throughout the entire process. He took the time to answer all of my questions and made sure I understood everything without ever making me feel pressured. The whole experience was easy and comfortable, which I really appreciated. Seamus was professional, responsive, and genuinely helpful from start to finish. I’m very happy with my Mercedes and would definitely recommend Seamus to anyone looking for a straightforward and pleasant car-buying experience.
Thank you to Seamus McNally for an awesome buying experience! I love my Subaru Crosstrek.
I purchased a brand new 2024 GLS450 and have been into the dealer no less than 8 times. I have had transmission issues, computer issues, programming issues, and countless other problems. Mercedes has done nothing to fix the problem and on this most recent call with their service department they had the audacity to offer me an extended warranty since the car has had a lot of issues. I am beyond disappointed as you would expect better service and support for a car that costs $100K.
Came in for an oil change left in a new GLE 450. To make a long story short, Regina my Service girl is the reason why I come to Mercedes-Benz of Midlothian. Great service great customer service hands-down this is why I come here just so happen to meet this guy with a bowtie Seamus who helped, with his manager Jonathan Barker into a new GLE 450 keeping it price right with the features I needed. Can’t be happier with the experience, especially with keeping customer loyalty can’t thank the service department more and thank you sales for keeping up ... Read More Full review text opened.Google - Aug 27, 2026
Came in for an oil change left in a new GLE 450. To make a long story short, Regina my Service girl is the reason why I come to Mercedes-Benz of Midlothian. Great service great customer service hands-down this is why I come here just so happen to meet this guy with a bowtie Seamus who helped, with his manager Jonathan Barker into a new GLE 450 keeping it price right with the features I needed. Can’t be happier with the experience, especially with keeping customer loyalty can’t thank the service department more and thank you sales for keeping up with the good Faith.
Had some routine maintenance done the other day and the service staff was super friendly and welcoming. However the salesmen... I've never been disrespected to that degree at a dealership in my life. Such arrogance from the staff that even the other employees said that it was normal for them. I might was well been invisible. I'd rather go next door to BMW.
Tim was phenomenal, his professionalism and his ability to listen to what I want and recognize without me saying what I wanted, made by buying an experience that much more exciting.
Before this dealership changed hands this last time I was a pleasure to deal with them for over 20 years. My last experience took two days to get an oil change and inspection. To top it off they want to charge me 3% to use my debit card. I’m sure they are not experiencing the same issues as restaurants. Given their average ticket size, I know that is not the rate they are being charged by their processor. I guess next they will charge do me for electricity used. I already pay for shop supplies. The sad thing is, my 10 year ... Read More Full review text opened.Google - Aug 12, 2026
Before this dealership changed hands this last time I was a pleasure to deal with them for over 20 years. My last experience took two days to get an oil change and inspection. To top it off they want to charge me 3% to use my debit card. I’m sure they are not experiencing the same issues as restaurants. Given their average ticket size, I know that is not the rate they are being charged by their processor. I guess next they will charge do me for electricity used. I already pay for shop supplies. The sad thing is, my 10 year old car has never given me trouble. This kind of service I can do without.
I had a wonderful experience purchasing my Mercedes, and I especially want to thank Seamus for making the entire process so easy and enjoyable. He was extremely helpful, knowledgeable, and patient throughout the process. I never felt pressured, and he took the time to answer all of my questions and make sure I was comfortable with my decision. He was genuinely a pleasure to work with and went above and beyond to make sure everything went smoothly. I absolutely love my Mercedes and would highly recommend Seamus to anyone looking for a great car-buying experience!
Seamus was the consummate car sales person in purchasing my new 2026 Mercedes GLC. I loved his low key approach and his affable personality. He is such an upbeat and really all around cool guy who made us laugh and smile. It was a pure joy to work with him. He went out of his way to make us feel important. You will want too buy two Mercedes!!!
Came in to look at a used vehicle wasn’t ready to buy, but after being shown the GLC 300 combining luxury and comfort I was sold. It ended up being 10 o’clock at night, but I left Happie. I left her and It wasn’t a sales experience overall. Go see Seamus the bowtie guy if you feel like you want a great car buying experience with no pressure. You can’t miss him.
Literally the worst customer service and care for peoples time. They dont answer phones, don’t call back, will have your vehicle sitting for days without communicating. U can call back to back to back. They literally wont answer or return your call. They may need more help or something. That’s a terrible business practice.
Buying my dream car was an incredible experience, and I couldn't be happier with how everything went. Seamus was absolutely fantastic to work with he was friendly, knowledgeable, and made the entire process fun and stress-free. He took the time to answer all of my questions and made sure I felt comfortable every step of the way. Thanks to Seamus, buying my dream car was an exciting and memorable experience from beginning to end. I highly recommend asking for Seamus if you're looking for excellent customer service and an enjoyable car-buying experience! Don’t forget it’s not ... Read More Full review text opened.Google - Jul 30, 2026
Buying my dream car was an incredible experience, and I couldn't be happier with how everything went. Seamus was absolutely fantastic to work with he was friendly, knowledgeable, and made the entire process fun and stress-free. He took the time to answer all of my questions and made sure I felt comfortable every step of the way. Thanks to Seamus, buying my dream car was an exciting and memorable experience from beginning to end. I highly recommend asking for Seamus if you're looking for excellent customer service and an enjoyable car-buying experience! Don’t forget it’s not the right buy unless you got the bowtie!!
My experience here was amazing. Seamus is a great and helpful car salesman, and the car I purchased drives great.
Incredible service
Thanks for great service wish all car dealerships stop charging customers 3percent for using credit cards specially when entertainment companies restaurants movie theaters even hospitals don’t do it
I had an amazing experience purchasing my Mercedes-Benz GLS 580, and I can't say enough great things about Carson! From start to finish, the entire process was smooth, professional, and incredibly efficient. I was driving away in my new GLS 580 in less than two hours.
Carson is an outstanding salesperson—knowledgeable, honest, responsive, and genuinely focused on making the buying experience enjoyable. He made everything easy and stress-free, and I never felt pressured.
If you're looking for someone who truly takes care of their customers, I highly recommend asking for Carson. I'll definitely be sending plenty of referrals ... Read More Full review text opened.Google - Jul 10, 2026
I had an amazing experience purchasing my Mercedes-Benz GLS 580, and I can't say enough great things about Carson! From start to finish, the entire process was smooth, professional, and incredibly efficient. I was driving away in my new GLS 580 in less than two hours.
Carson is an outstanding salesperson—knowledgeable, honest, responsive, and genuinely focused on making the buying experience enjoyable. He made everything easy and stress-free, and I never felt pressured.
If you're looking for someone who truly takes care of their customers, I highly recommend asking for Carson. I'll definitely be sending plenty of referrals his way. Kudos to Carson for providing such exceptional service!
Nicole was very professional in the service dept!
My service manager David was exceptional in communicating and meeting my concerns while getting the work required dine under the warranty.
Great service proud to be a Mercedes owner every service I receive these past few days were excellent… thanks again
Impeccable customer service from the moment I drove into the service bay. Very well organized operation - I was in and out within 15 min (including a loaner for the day). I also asked them to have a look at some scratches all along the passenger side and see what their person could do to buff them out. They called and gave me the quote and when I picked up the car the car looked completely brand new.
Service team is friendly, professional and goes out of their way to create a positive experience.
Dealership experience was smooth and efficient. They moved quickly and honored their word. I didn’t feel pressure nor dismissed like some other places. Truly enjoyed the experience! Thank you to Michael who I dealt with in Sales as well as the Manager(apologies for not remembering the name) there. Also shout out to Martin in Finance, who was great as well!
Started on time. Explained everything well. I was out in reasonable time. First time I have used service with new owners
Very professional !!
Parking is picky few. Wanted touch up paint which they had.
Great cars at good prices!!! No pressure sales!!
Great service and communication.
Construction 🚧, but team members still making sure you're welcomed
Went to Mercedes-Benz to look at some of their highest-end cars, went inside the building went upstairs and downstairs, got a great tour of the building. While walking the building, walked past several employees, but no one wanted to help us, saw Joe Biden driving thru the car dealer and got asked to move my vehicle by a gentleman who was nice but ignored the customer, says a lot about Mercedes. Mercedes may have "luxury" vehicles but not worth buying from this dealer save the time driving and go to the other dealers nearby. edit fyi There's ... Read More Full review text opened.Google - Jun 10, 2026
Went to Mercedes-Benz to look at some of their highest-end cars, went inside the building went upstairs and downstairs, got a great tour of the building. While walking the building, walked past several employees, but no one wanted to help us, saw Joe Biden driving thru the car dealer and got asked to move my vehicle by a gentleman who was nice but ignored the customer, says a lot about Mercedes. Mercedes may have "luxury" vehicles but not worth buying from this dealer save the time driving and go to the other dealers nearby. edit fyi There's two of us mike and mikey there was a mike and me mikey we are two different people tho and unfortunately we can't buy from a incompetent dealer sorry
Tried to come in and take a look at some cars, walked through the entire building as they’re currently under construction and passed by several sales people. I stood around for a few minutes while various employees ignored me before I went back outside, only to be asked to move my vehicle by a gentleman who was nice but kept up the ongoing theme of ignore the customer.
Had a great tour of the facility and upstairs and downstairs but they aren’t interested in selling cars, walked in on a job fair and was told my car was in the way🤣 🤣 🤣 do not recommend the drive until they are staffed
We’ve always been satisfied with the quality of mechanical service we’ve received. knowing that Mercedes stands by its work. We also were pleased to have Ragina Fitz as our customer service representative. She’s extremely knowledgeable & professional! Truly an asset to Mercedes!
In all my years of buying used cars this was one of the Worst Decisions I’ve ever made buying from Mercedes Benz Of Midlothian.. I wanted a 2020 or 2021 Glc300.. They Had A 2020 I liked.. I’m not a fan of the brand new cars… There too techy for me. The sales associate boasted about how it was only one owner, beautifully maintained, no accidents an of course the Mercedes CPO Inspection in which there shouldn’t be anything wrong with the car.. I test drove it an signed the paperwork.. A week later I had a clunking noise from ... Read More Full review text opened.Google - Jun 3, 2026
In all my years of buying used cars this was one of the Worst Decisions I’ve ever made buying from Mercedes Benz Of Midlothian.. I wanted a 2020 or 2021 Glc300.. They Had A 2020 I liked.. I’m not a fan of the brand new cars… There too techy for me. The sales associate boasted about how it was only one owner, beautifully maintained, no accidents an of course the Mercedes CPO Inspection in which there shouldn’t be anything wrong with the car.. I test drove it an signed the paperwork.. A week later I had a clunking noise from the rear, squeaky breaks, & HORRIBLE Creaking NOISES coming from the truck when I go over speed bumps & rough roads in my area.. I took it back to Mercedes Of Midlothian 2 weeks later.. I drove around with a service tech so they could hear the noises an once he heard them sales told me to schedule an appointment with service which I did. I dropped my truck off at 10:30am on a Thursday an got a call the next day saying they couldn’t replicate the creaking noises but it did have a busted rear strut.. which they should have found doing the CPO INSPECTION. First they said sales would cover 50% of the repair which was unacceptable to me.. so I went there an spoke with someone and they said they would cover the repair 100%. They fixed the busted strut but still couldn’t replicate or figure out what the creaking noises came from.. I ended up taking my time a going up there again 2 days later an drove with another tech so they could hear the noises.. which they did.. They had my truck for a week an the final diagnosis was that nothing was broken for them to fix an the creaking noises are from the truck flexing over the speed bumps an there was nothing they could do. I contacted multiple sales managers an there resolution is to do a trade in for a truck I absolutely do not want (a white 2021 gle350 with light interior)I don’t like white cars, I can’t do light interior with kids an I didn’t want a gle in the first place because it’s too big an boxy.. so because I don’t want that I’m stuck paying for a creaking truck which is only gonna get worse.. & Mercedes said everything I said is stated in the service reports about them not being able to find out where the noises are coming from but there’s nothing they can do for me but trade it in an be upside down on a truck loan I haven’t even had for 60days.. Please stay clear.. I trusted that they were a reputable company that would do me wrong a boy was I wrong.. & I don’t know what to do🤦🏻♀️
Update.. I talk to Ryan Pulley the general manager an he is no help either… they don’t care that they sold me a vehicle that should have never been on the lot to be sold to a customer.. he stated that the vehicle had a CPO inspection but obviously his techs didn’t catch the issues I’m having.. his only resolution is for me to take a loss an spend more money out of my pocket to be put in another vehicle an to buy back the vehicle at a lower cost then what I paid for it. This is the worst experience I’ve ever had an my only options are to stay in a creaking vehicle or pay more money a take a loss to get in an another vehicle..I was also blocked from their social media page…. BUYERS BEWARE
Addressed concerns I had and followed up
Our experience was great! Dallas was very knowledgeable about the car.
Great service. Professional and quick. Good people women there. On a roadtrip, my service light lite up. A service on my Class B RV sprinter was great.
Great customer service and professionalism shown during the quick process thats easy to understand
Great experience!!
Scheduling appointment was easy! Upon arrival very welcoming and courteous! Ragina was professional and helpful!
Excellent service
Not a good experience in the service department in Midlothian, Va. this week. They need someone to help with their customer service, it was awful. I wish there was another MB service center to take mt car, sorry to see this business fall apart like a two dollar watch.
They were attentive, hard working and fair. Will purchase from them again soon. Very good experience.
They were very Busy but fit me in withing a Week since I needed a Loaner. Car was kept clean and everything fixed. Thanks Regina
Huge shoutout to Sana for taking such great care of us on our new purchase! Her communication was spot-on, and her positive, can-do attitude really stood out. Thank you, Sana! Also, big thanks to Jon, the sales manager, for going above and beyond to get our deal done and make my wife happy—we truly appreciate it. This is our second purchase from Midlothian Mercedes, and we’ll definitely be back when it’s time for the next one. It’s a great team that genuinely cares about their customers and the community!
We were traveling and the van gave us just 5 more starts, we got an appointment for the next morning and they took us right in and quickly got the issue fixed. They worked very hard to get us back on the road.
Great customer service, and always do a great job servicing my vehicle . Highly recommend
Regina as always was outstanding, things went a little slower because of the need to source old parts. We did come up with a plan that was very accommodating.
They’re awesome, specially Michael Sharper. He’s helped me through out the process. Thank you
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Exceptional experience! Nicole was great to work with and Ryan Pulley was amazing. I always have a good experience working with you all.
To be honest, my car is older. It is a 2006 CL500 with 120,000 miles to be exact. I have brought my car to this location on two separate occasions. The first time I asked for a diagnostic and was not given one all they did was fix my alarm system and charge me $1200. When I complained about the service not being completed I was asked to bring the car back. My second time coming to the shop, I asked for extensive service meaning I wanted shocks looked at, oil pressure sensor changed, Rear window looked at because it was not engaging, ... Read More Full review text opened.Google - Mar 20, 2026
To be honest, my car is older. It is a 2006 CL500 with 120,000 miles to be exact. I have brought my car to this location on two separate occasions. The first time I asked for a diagnostic and was not given one all they did was fix my alarm system and charge me $1200. When I complained about the service not being completed I was asked to bring the car back. My second time coming to the shop, I asked for extensive service meaning I wanted shocks looked at, oil pressure sensor changed, Rear window looked at because it was not engaging, along with a few other things and I got a call from the service advisor that it was too expensive and they couldn’t find the parts to fix my car. Also, I wanted my AC recharged and looked at. To no avail, 700+ dollars later AC still not working properly. I asked Was a dye test performed and with a straight face the “advisor” said yes!!! They say I got a vehicle diagnosis so what am I paying for at this place? In my opinion, this is the worst service I have ever gotten from a Mercedes-Benz dealer in my life and I’ve been to many across our nation. I will never take my car back to this place. I suggest whoever is reading this, take your car to another place where the service is better.
Salesman (Mike) had the cars I wanted to see ready for viewing and test drive when I arrived. Process was very straight forward with very little back and forth on pricing. Experience I have come to expect from Mercedes. This was my fifth Mercedes purchase.
Excellent customer service from the beginning and wonderful follow up. A truly positive caring experience.
Had kind of an emergency issue where a tire place lost my lug key. I needed to get the rims off to change tires and the new tire place did not have a way to get the lug lock off without damage. So the tech proceeds to tell me that this has happened a few times with Mercedes and BMW and they called service and had the customer bring the car in to use the master set service has to take off 1 lug lock. So I called this place 1st and the lady tells me I have to set an ... Read More Full review text opened.Google - Mar 6, 2026
Had kind of an emergency issue where a tire place lost my lug key. I needed to get the rims off to change tires and the new tire place did not have a way to get the lug lock off without damage. So the tech proceeds to tell me that this has happened a few times with Mercedes and BMW and they called service and had the customer bring the car in to use the master set service has to take off 1 lug lock. So I called this place 1st and the lady tells me I have to set an appointment and have then diagnose what the problem is 🤣I said " I know the issue we just need the locked lug off " and she still says i have to set a diagnosis appointment or they could sell me a new kit. So I just ended the call and called broad street location. They guy immediately tells me " of course bring it in and we will match the master and let you use it to take the lugs off. I said " wow awsome thank you" he said " no problem just come in the morning tomorrow and we will get it figured out for you. So I said " thank you very much I dont mind paying or even tipping you for your exceptional service " so as a new Mercedes owner I know now to NEVER call this place for anything.
The service I received was truly outstanding. I was only there to pick up a key fob and to get a programmed, but I am very impressed with the professionalism. Thanks for making my visit very positive.
Our entire experience at Midlothian MB was fantastic. Viktoriya and Martin were knowledgeable, thorough and very friendly. Best car buying experience we have ever had.
The purchasing process was easy and efficient. Frank made sure we were well taken care of at all times!
Extremely friendly people. Very responsive and clearly explained everything. In addition, they got me in and out in a hurry which was important to me. Overall, a great experience.
All personnel are professional and timely and always greet me with a smile make me feel welcome
They made everything so easy and were great to work with. Lots of patience and attention to detail. Also I felt safe to take time to make my decision. A really great experience.
Great dealership attentive to the customer needs and Frank Costa was very thorough in helping us find the vehicle that fit our preferences we were absolutely thrilled with the experience
I drove my vehicle in unexpectedly because of battery issues. I did not have to wait, and the service department processed my car for repair and I left it there to be picked up after the service was completed.
Horrible experience with the service department, Give me an appointment on exact time to program my Transmission, 30 days later and after calling over 20 times during the month, they called and they said that vehicle needed a battery for $700, I told them to jump the battery because the battery on it is barely 3 months old, They said they tried and it’s not working I promise to see what they can do, Ended up they charged me for a brand new battery including $$345 to install a battery, And diagnosis at $275 and the vehicle is not programmed And the transmission warranty is ... Read More Full review text opened.Google - Jan 21, 2026
Horrible experience with the service department, Give me an appointment on exact time to program my Transmission, 30 days later and after calling over 20 times during the month, they called and they said that vehicle needed a battery for $700, I told them to jump the battery because the battery on it is barely 3 months old, They said they tried and it’s not working I promise to see what they can do, Ended up they charged me for a brand new battery including $$345 to install a battery, And diagnosis at $275 and the vehicle is not programmed And the transmission warranty is expired.
If your Mercedes Breakdown and this is the only place to fix it I would recommend you to sell it before you fix it in there.
You dont want to bring you vehicle for services here they want $30k to fix my sprinter. The motor was leaking anti freeze from under the turbo. and Mind you its still running. but Adam the service advisor says Mercedes recommends I spend $30k to fix my vehicle. lmao. No Thank You.
It was a great buying experience and I will return for the next one. Merry Christmas
Nicole was terrific to work with on my repair. I always receive excellent service from MB of Midlothian.
Tyler Whitley, came by at the perfect time. I was in the need of a new work van. I normally wouldn’t have looked at the Mercedes vans. I had him quote me and was pleasantly surprised that he had competitive pricing. After some back and forth to get the correct options we made a deal. I’m looking forward to see how it performs. Bryan M
A word of caution to anyone considering a purchase: while the sales process here is truly exceptional, that honeymoon phase only lasts so long. Every vehicle will eventually need service, and that’s where a dealership’s true commitment to its customers should shine. Unfortunately, this location struggles in the very area where customer loyalty is built or lost.
Deeply disappointed that this is my second consecutive negative service experience with Mercedes, both times for a windshield repair. After my first visit, I was assured that I would not have a repeat experience. Instead, I received service equal to or ... Read More Full review text opened.Google - Dec 10, 2025
A word of caution to anyone considering a purchase: while the sales process here is truly exceptional, that honeymoon phase only lasts so long. Every vehicle will eventually need service, and that’s where a dealership’s true commitment to its customers should shine. Unfortunately, this location struggles in the very area where customer loyalty is built or lost.
Deeply disappointed that this is my second consecutive negative service experience with Mercedes, both times for a windshield repair. After my first visit, I was assured that I would not have a repeat experience. Instead, I received service equal to or worse than the initial experience thus adding insult to injury.
What made this more frustrating was the complete lack of response from Regina and Wilder after I sent a detailed email outlining my concerns. Their silence suggests that ignoring issues is an acceptable approach to service recovery, which is absolutely not in line with the reputation or expectations of the Mercedes brand.
And lastly, we are beyond the “so sorry this was your experience” cookie cutter Google review reply. Everybody in the dealership has my number and knows how to contact me.
Dallas and Adam were great. Thanks for the professional help. why a five word minimum?
“I normally don’t leave reviews, but this experience needs to be shared so other customers know what to look out for.
Back in July, Sales Manager Jon Barker verbally promised to include wheel and tire protection in my deal — specifically because my approval took so long due to my new address. I stayed past closing time trying to finish everything, and I didn’t even receive the car until the following week. I trusted his word and didn’t think I needed to double-check the paperwork at the time.
Fast-forward to now: I recently got a weird metal piece ... Read More Full review text opened.Google - Nov 28, 2025
“I normally don’t leave reviews, but this experience needs to be shared so other customers know what to look out for.
Back in July, Sales Manager Jon Barker verbally promised to include wheel and tire protection in my deal — specifically because my approval took so long due to my new address. I stayed past closing time trying to finish everything, and I didn’t even receive the car until the following week. I trusted his word and didn’t think I needed to double-check the paperwork at the time.
Fast-forward to now: I recently got a weird metal piece stuck in my tire which caused a flat. That’s what made me check my wheel and tire protection… only to discover it was never added. When I went back to the dealership to get it corrected, Jon told me ‘I never said that.’ It cost nearly $400 to fix that tire when I would’ve added wheel n tire at the point of sale if he couldn’t do what he promised. They showed me that I “Declined” it…
That was extremely disappointing. After everything I went through, and after trusting what I was told, I felt dismissed and made to look like I imagined the entire conversation.
For a luxury brand like Mercedes, I expected integrity, accountability, and clear communication. I hope management takes this seriously so future customers don’t go through the same thing.”
Please make sure you check all paperwork when buying because apparently you will be told a lie to close a sale
After six months of being frustrated ! Adam was was very helpful getting Hermes Module Repaired.
I brought my car to the Mercedes-Benz dealership on Midlothian on November 19th for a scheduled service appointment. It is now November 25th, and I have not received a single update—no phone call, no email, nothing.
I intentionally chose to come to the dealer instead of my certified European car specialist on Midlothian (The Shop) because I wanted to build a relationship with Mercedes, especially since I’m considering purchasing a used G Wagon in the first quarter of the year. But this experience has honestly made me question whether I should return.
It’s unacceptable to provide zero ... Read More Full review text opened.Google - Nov 25, 2025
I brought my car to the Mercedes-Benz dealership on Midlothian on November 19th for a scheduled service appointment. It is now November 25th, and I have not received a single update—no phone call, no email, nothing.
I intentionally chose to come to the dealer instead of my certified European car specialist on Midlothian (The Shop) because I wanted to build a relationship with Mercedes, especially since I’m considering purchasing a used G Wagon in the first quarter of the year. But this experience has honestly made me question whether I should return.
It’s unacceptable to provide zero communication for nearly a week, yet still expect customers to pay a $275 diagnostic fee just to plug in the car and read a check-engine light. If this is the level of service before the sale, I can only imagine what it would be like after.
Right now, I doubt I’ll be back.
All the Staff at your dealership was very helpful and well as kind with both me and my wife.Just a great experiance all around.
This is my second purchase from Mercedes-Benz Midlothoan. Both times were pleasant experiences. Tarek is the best, very easy to work with and looks out for the customer.